Refund policy

Returns

We want you to be happy with every order. If you change your mind, you can return unopened, unused products in their original packaging within 30 days of delivery for a refund of the product price.

For health and safety reasons, we can't accept returns of opened or used products, except where the product arrived damaged, defective or incorrect.

Damaged, defective or wrong items

If anything arrives damaged, defective or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo of the item. We'll send a replacement or refund you in full, including shipping, at no cost to you.

How to start a return

Please contact us before sending anything back, using the contact page on our website, and include your order number. We'll reply with return instructions. Items sent back without contacting us first can't be accepted.

Unless the item was damaged, defective or incorrect, return shipping costs are paid by you and the original shipping charge is not refunded.

Refunds

Once we receive and check your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a little longer to show it.

Subscriptions

You can pause, skip or cancel a Subscribe & save subscription at any time from your account, or by contacting us, before your next delivery is processed. Orders that have already been processed follow the return policy above.